FREQUENTLY ASKED QUESTIONS
A. General Information
1. What is banglaplay.com?
Banglaplay.com is bangladesh’s biggest sports betting exchange, with more than 10,000 sports events covered and 100+ Casino options, we keep our users at the center of all we have to offer.
2. Can I change or update my personal information?
You have the option to modify your account password and update personal information, including your linked bank account details within your Banglaplay account.
3. Can I change mobile numbers once the account is created?
Please note that once registered, the phone number associated with your account is not changeable. If you wish to change your phone number, you would need to create a new account with the updated number.
4. Can I have more than one account?
We only allow one account per user, multiple accounts for one user are prohibited.
5. What information do I need to provide during registration?
To kick off the registration, simply click 'Sign Up' on the website. You'll then need to complete a short form with information like your chosen username, password, mobile number, etc. Once filled out successfully, you will be able to login and start playing.
6. What should I do if I have forgotten my username?
To initiate the username recovery process, kindly contact our customer support team through LIVE Chat or Phone by clicking on the 'Helpline' button available on the Banglaplay.com website.
7. How can I change my password?
You may change your password by going to the “Edit Password” option under My Account. Fill up the required fields which are “Old password”, “New password” and “Confirm password”. Once your password has been successfully changed your old password will be rendered invalid.
8. What should I do if I have forgotten my password?
To reset your password, please follow these steps:
- Click on the 'Login' button available on the banglaplay.com website.
- Utilize the 'Forgot Password' option.
- The mobile number registered with your account with get auto-filled.
- Enter the OTP (One-Time Password) received to create a new password.
9. How can I contact customer support?
For assistance, our 24/7 customer support is readily available through LIVE Chat and Voice. Simply access the 'Helpline' button provided on the Banglaplay.com website to reach our support team. You can also email us at customerservice@banglaplay.com.
10. Can I delete my Account
Account once created cannot be deleted, however you can lock your account upon request and submission of required justifications.
11. Why is my account suspended?
The account might be suspended because of unfair gaming practices and fraudulent activity.
Please refer to terms and conditions and Rules to understand the reasons behind suspension. You can also get in touch with the customer service team for this.
B. Deposit
1. How do I make a deposit?
Navigate to the top and select "Deposit." This will take you to the Deposit Page, where you can enter the amount and provide payment details. Follow the prompts to complete the payment using the provided account details. Once the transaction is done, your account balance in the wallet will be updated accordingly
2. What payment methods are accepted?
We accept bank transfer, payment through Bkash, Nagad, Rocket, Taptap and OK Wallet etc.
3. What is the minimum and maximum deposit amount?
The minimum deposit starts from ৳500 to ৳25000 maximum.
4. How long does it take to process a deposit request?
Deposits made through Bkash, Nagad, Rocket, Taptap and OK Wallet or payment wallets are typically processed swiftly, often within 5 minutes. In cases where a delay exceeding 2 hours occurs, we encourage you to reach out to our support team for additional assistance and clarification.
5. My deposit is accepted, but the amount is not credited.
In the event of a delay, kindly ensure that the deposit slip uploaded includes the following essential details: the deposit amount, payment reference number, payee information, and the date of the transaction. If all these details are correctly provided, the deposited amount should be reflected in your account shortly.
However, if this process takes longer than one day, we encourage you to promptly report the issue to our dedicated Customer Support specialists who have contacted you via Support for swift resolution.
C. Withdrawal
1. How do I withdraw money from my ID?
Click “Withdraw” from the top right corner on the homepage, this will guide you to the Withdraw page, where you can request a withdrawal. Fill the required details in the form and submit. Subsequently, the withdrawal process will be initiated and directed to your account.
2. What is the minimum and maximum withdrawal amount?
The minimum withdrawal starts from ৳500 while there is no upper limit to this.
3. How long does it take to receive the withdrawal amount?
The standard processing time for withdrawal is under 1 hour.
4. Can I cancel a withdrawal request, and how do I do it?
Withdrawal request once placed cannot be cancelled.
5. Do I need to provide KYC for making a withdrawal?
No, you are not required to provide KYC for making withdrawal.
6. Is there any requirement to be able to withdraw?
You need to wager 1x of the deposited amount to be able to withdraw.
7. Can I withdraw before completing wagering?
Yes, you have the option to withdraw. However, please note that to initiate the withdrawal of the Welcome bonus, it is necessary to meet the wagering requirements that are linked to this bonus.
8. What withdrawal modes do you accept?
We accept Bkash, Nagad, Rocket, Taptap and OK Wallet for processing withdrawal amount.
D. Bonuses and Promotions
1. Do you offer any bonuses?
Yes, currently we offer 3 kinds of bonuses
- Welcome Bonus: As soon as you sign up , you become eligible for a 500% Welcome Bonus on Sports or Casino or both. Please click here to know more.
- Re-Deposit Bonus: You 3% Re-deposit bonus everytime you deposit with us (from second deposit onwards).
- Is there any referral bonus: We do have a ৳1000 Referral bonus. Please click here to know more.
E. Betting and Games
1. What games are available on the platform?
Banglaplay.com offers portfolio of Sports exchange where you can explore Cricket, Tennis, Soccer, Horse Race and Basketball along with Casino and Slots i.e., Roulette, Teen Patti, Andar Bahar, Dragon Tiger, Baccarat, 32 Cards, Lucky 7, Heads and Tails, Evolution, Ezugi, TVBET and more.
2. What are the minimum and maximum amounts that I can bet?
We have different minimum and maximum bet limits for all our games. Please refer to the individual game rules for specific limits.
3. How do I cancel a bet?
Bets once placed cannot be canceled.
4. Why was my bet void?
If a sporting event or match is suspended or terminated, the entire match will be considered void, and stakes will be returned.
Banglaplay reserves the right to resettle or void any market due to reasons such as technical delays or suspensions from the provider.
5. How do I check all my bet transactions?
You can refer to the “Bet History” from My Account and then select particular date and sport to check your betting transactions.
6. How can I find results of sports bet events?
You can refer to the “Profit and Loss” section from “Account” and then select particular date and sport to find result of sports betting events.
8. Why are some markets not active?
This can happen sometimes due to any technical issues, or disruption of services. We will not be liable for any market positions that any account holders may hold.
F. Security and Privacy
1. Is Banglaplay legal and licensed?
Website www.banglaplay.com is owned and operated by Never Ending Gaming N.V a Never Ending Gaming N.V.. registered in accordance with Curaçao Law, registration No 162816 - it is genuine/true website, and we follow all the required protocols to meet the industry requirements.
2. Is my personal information secure with Banglaplay?
Rest assured that your personal information is kept confidential with Banglaplay. We maintain strict privacy standards and will not share your personal data with any external company, individual, or third party unless you have explicitly granted us permission to do so.
3. Is my identity information kept confidential?
Yes, your identity information is treated with utmost confidentiality. For further details on this matter, please visit the 'KYC and Privacy' section located in the Information menu at the bottom left corner of our homepage.
4. Is it legal for me to bet?
Yes but you will have to be over the age of 18 years to play on our site.
G. Responsible gaming
Responsible Gaming Policy sets out its commitment to minimizing the negative effects of problem gaming and to promoting responsible gaming practices. Following the rules placed below, you can enjoy the game without anxiety:
- Set yourself a deposit limit
- Start playing only when you are calm and concentrated.
- Do not try to win back a loss at every cost
- Take regular breaks.
- Define for yourself beforehand the monthly amount you can spend on the game. - Before you start playing, define the maximum amount of winning, after reaching which you should stop playing.
- Define the amount you can afford to lose beforehand.
- Do not start playing under alcohol or drug influence.
- Do not start playing in a depressed state.
1. Can I set limits on my deposits and betting?
Yes you can set limits on deposit and betting yourself.
2. What should I do if I believe I have an addiction problem?
If you believe you may be facing addiction related issues, we take your concerns seriously. We have policies in place to prohibit individuals with gaming addiction from further participating in our games. Additionally, we encourage you to seek advice and support by reaching out to us at customerservice@banglaplay.com.
3. Can I self-exclude myself?
“Self-Exclusion” means that you exclude yourself, out of your own choice, from all gaming services. This exclusion cannot be undone for a set amount of time. Please keep in mind that Self Exclusion is permanent for the set time span and will not be undone for your own protection. If you wish to self-exclude yourself from gaming, please message our support at customerservice@banglaplay.com.
H. Technical Issues
1. What should I do if I encounter technical problems while using the platform?
If you come across any technical problems while using our platform, please don't hesitate to reach out to our customer support team for assistance. In the meantime, it's a good practice to clear your browser's browsing history and cache.
